Wen Haircare Complaints and Reviews

Had an experience with Wen Haircare?   Submit review ›
Wen Haircare
Main address: 25892 Town Centre Dr., 92610 Foothill Ranch CA
1-800-964-1892, , http://www.wenhaircare.com/email/contactus.php?pactvid=kncctsubhidgfat6gd39267qgiqg4vmb&prd=CD
  • 925+22 mobile complaints
  • $180K claimed losses
  • $189 average
  • Show More
Had an experience with Wen Haircare?
Submit review › Submit review ›

  • 13 hours ago
  • Cosmetics and Toiletries
  • Billing Practice
  • 62

I love Wen products. They really work, plus I do not think the price is too much to pay. However, I ordered a starter kit to try it. Expected one shipped every 3 months as the site says (you can't order any other way) but I got a box the next month.. and the next... and was billed each time. I tried to cancel through them, saying the agreement is every 3 months... but I couldn't so I cancelled... Read more

Was this review helpful? 0 0

  • 1 day ago
  • Cosmetics and Toiletries
  • Positive Experience
  • 188

I got a bottle of Wen from a friend who ordered a 3 month supply. I've always wanted to try it but it's pricey and I didn't know if it would work with my hair type because everyone's is different. So far I LOVE Wen and fully intened on ordering more. I will probably order through Sephoria because I don't like auto shipment for anything just incase money gets short. My hair feels great... A... Read more

Was this review helpful? 2 4

  • 1 day ago
  • Cosmetics and Toiletries
  • Wen Hair Care Product
  • 1
  • 169

Im another very upset customer who decided to "try" this product and was billed over and over and given the same ridiculous story about 4 to 6 weeks to refund money. They are scam artists in my opinion and their product does NOT work on non chemically processed black hair as the rep swore to me that it does - it does not really do anything special for black hair. I noticed that after about one... Read more

Was this review helpful? 2 1

I have been using Wen products for about two years. I have only one complaint, the cost. I buy from Amazon or EBay to keep costs and shipping low. I read the agreement on the Wen site and decided going that way was way too much money. Sorry others had bad time. For thick,wavy,curry,frizzy hair, it works. Add comment

  • 2 days ago
  • Cosmetics and Toiletries
  • Hair Conditioner
  • 1
  • 263

I can't even express how angry I am right now because of this pathetic excuse of a 'company'. I purchased a starters package in July, received my products which were okay, not as good as they're played out to be but fine I thought I was done with it. A month later I received a massive box of five more products from them I didn't ask for and didn't want and a nice bill of $33.89 that was charged... Read more

Was this review helpful? 5 0

So the Chas Sean Wen b.s. sent me a box in the mail right well it's this *** that I didn't order and a $113 dollar bill c.s won't answer so I put there *** box in those blue outta town mail boxes once I totally blacked out my name I am not paying for anything Add comment

  • Aug 17
  • Cosmetics and Toiletries
  • Wen Hair Care
  • 298

-DOES NOT CLEAN YOUR HEAD OR HAIR! *Its Just Conditioner.* -what he says it does, it doesn't. -it does hold your color in about 3 months. because it fades slower. but still fades. -highly dissatisfied. i get better results with aussie. and its 5 bucks.. (customer of 3 years because they just kept sending it to me, because i didn't cancel the service. once you order it... expect it every month... Read more

Was this review helpful? 2 0

  • Aug 16
  • Cosmetics and Toiletries
  • Risky Offers
  • 2
  • 542

Thank you for this site. Im glad I googled before I ordered. Im sick of having bad experiences with so called free trials and risk free offers. Its atrocious that this is allowed to go on. The add clearly states you are getting a one time shipment for 29.95 and thats it...nothing about 3mos of products and charges. I was excited to order and try it until I read this site. I felt for the girl who... Read more

Was this review helpful? 2 0

  • Aug 16
  • Cosmetics and Toiletries
  • Charges
  • 2
  • 400

I love Wen products, however what a ripoff ! DO NOT ORDER IT FROM THE CHAZ DEAN WEBSITE. They charge you for 3 months: $47.18 the first month which includes products and shipping then, $33.94 the next month and 33.94 the following month. So the big total for 3 months, hair products, shipping and handling is a BIG $115.06!!!! and if you cancel after you receive the products, you are still charged... Read more

Was this review helpful? 2 0

  • Aug 14
  • Cosmetics and Toiletries
  • Products Suitability
  • 654

If in the event that you have an adverse reaction to a medicine, do you simply post a complaint and tell everyone not to use said product? No, because medicine works differently for everyone. Same with hair care products! You are most likely either having a severe allergic reaction, or your hair and scalp are damaged badly, and react badly to natural ingredients - the same thing happens to the... Read more

Was this review helpful? 1 4
 
×
You are reading about Wen Haircare.
Filing a new complaint about
×