1.9
  • Product6 votes
  • How it makes my hair feel and look4 votes
  • Personnel2 votes
  • Hair loss18 votes
  • Deceptive marketing practice11 votes
  • Lost my hair7 votes
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I am not impressed, hair doesn't feel or look clean, and really not any softer. Add comment

  • 15 hours ago
  • Cosmetics and Toiletries
  • Carrollton, Texas
  • 99

First I have been a customer of Wen for 6 years had no problems whatsoever everything was smooth I received shipment every 3 months. Only thing was I never really use the product since its time consuming, and pricey. You will get results if you are dedicated and willing spend some time to see it work. My main credit card changed due to numerous number of cards being hacked. In the summer of 2014... Read more

Was this review helpful? 1 0

  • 23 hours ago
  • Cosmetics and Toiletries
  • 39

Did you know, that when you order from Wen.com that you must click that you agree to their terms and conditions, which is a 10 page document? (all fine print) This document includes mandatory binding arbitration - in other words you waive your right to take them to court or join a class action lawsuit against them. Now is that a red flag or what? Read the terms and conditions. Buyer beware. ... Read more

Was this review helpful? 1 0

  • 1 day ago
  • Cosmetics and Toiletries
  • Conditioner
  • 123

My daughter wanted Wen to see her "review". In case photo is not readable, it says: "Poison" "You broke my heart" "How would you feel?" "Me (picture) notice I did not draw hair" "Now I am left out when my friends play hair games" "Caution, you can lose your hair from this product like I did" We were led to believe that Wen was a much more gentle product than typical shampoos on the market. Who... Read more

Was this review helpful? 1 0

They steal your money and it does not work..... . Add comment

  • 1 day ago
  • Cosmetics and Toiletries
  • Shampoo
  • 63

I used Wen some years back with no problem for a very short time, but that was when it was new to the market so maybe somehow the formula has been screwed up in manufacturing or has changed. The only time I've dealt with hair loss and a product was Redken for color treated hair and wow did it ever make my hair fall out. I stopped almost immediately using it. The point of my post, think about it,... Read more

Was this review helpful? 1 0

I'm 53 fine hair. It leaves my hair grease! when I went to cancel my orders their customer service was the worse I have ever dealt with! I would not refer any one to use Wen hair products VERY VERY unhappy and their customer service is the WORSE Add comment

  • 2 days ago
  • Cosmetics and Toiletries
  • Hair Care Product
  • 244
  • REVIEW RATING 4/5

I bought the product for my wife, who saw the T.V. commercial, and wanted to give it a try. I ordered the introductory package for 29.99, but did NOT click for auto renewal. After three weeks of using the product, my wife began losing hair, so she stopped using the product. Enough is enough, right ? WRONG !!!! After viewing my bank statement the following month, WEN took an additional 33.00 from... Read more

Was this review helpful? 3 1

  • Apr 14
  • Cosmetics and Toiletries
  • Pittsburg, California
  • Cancellation Policy
  • 139
  • REVIEW RATING 4/5

Very dissapointed with charges . And when I call to cancel I get the run around . Then I'm told I'll still be charged for what I don't even have the product . He then said it's at our warehouse . So keep it there I said. I'm calling to cancel why can't you listen I don't want the product. The price has changed to what I originally agreed to. All I just want to do is cancel . Keeps telling me we... Read more

Was this review helpful? 2 0

Scamming customer service with billing...employees sound like they are reading a script on the phone...product causes hair loss and makes hair greasy! A total SCAM product that should be ban from being sold! Add comment

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