Wen Haircare Complaints and reviews

Wen Haircare reviews, Wen Haircare complaints, read Wen Haircare reviews, find Wen Haircare reviews, Wen Haircare scam reports
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  • 845 complaints
  • $66,095 claimed losses
  • $78 average
  • 142349 since Jul 21, 2008

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Wen Haircare
Main address: 25892 Town Centre Dr., 92610 Foothill Ranch CA
1-800-964-1892, , http://www.wenhaircare.com/email/contactus.php?pactvid=kncctsubhidgfat6gd39267qgiqg4vmb&prd=CD
Wen Haircare reviews, Wen Haircare complaints, read Wen Haircare reviews, find Wen Haircare reviews, Wen Haircare scam reports
  • 845 complaints
  • $66,095 claimed losses
  • $78 average
Had an experience with Wen Haircare?
Submit review ›
845 reviews found
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  • Apr 15
  • Dixon, Illinois
  • Bill Charges
  • 1
  • 9

I went to their web site before Christmas and placed a gift order at that time. After getting what I ordered then I emailed (twice at different times) and called to cancel my account. But yet I still got a bill for an order that I didn't ask for nor have I gotten. So again I ask on their facebook page .... why I've not heard back from YOUR COMPANY???? This is the many times they are not answering... Read more

Was this review helpful? 0 0

  • Apr 07
  • Hair Care Products
  • 1
  • 48

I received my products of wen hair care March 12, 2014. Really thought that I had found the solution to my exasperating problem-hair issues. I Immediately rushed to try it out, followed the directions including the recommended daily usage for up to two weeks. Some days my hair seemed better, others it seemed.... well... kinda sick! It would look and feel oily on my scalp and brittle and dry at... Read more

Was this review helpful? 6 4

  • Mar 15
  • Automatic Renewal Program
  • 4
  • 98

I bought my girlfriend Wen as a Christmas Gift at the price of $59.99. I was randomly charged $101.98 two days ago as part of their "automatic renewal" program. I never signed up for this. When I called Wen two separate representatives told me that their systems were down and they couldn't do anything to help me. I then called Bank Of America and had a very nice representative try and help. She... Read more

Was this review helpful? 8 0

  • Mar 07
  • Phoenix, Arizona
  • Money Back Guarantee
  • 3
  • 117

The 60-day money back guarantee is a joke. WEN does everything possible to keep your money. I placed 2 orders with them within 10 days apart to try and get the look and feel I was looking for. The products DO NOT work on my (African American) natural hair. I returned the products in less than 30 days because they were drying my hair out. I shipped all the products back in one box with both return... Read more

Was this review helpful? 2 1

  • Mar 04
  • Hair Loss
  • 6
  • 129

Starting using wen in 2009, soon after that my hair started falling out. I really didn't associate it with the Wen since I had just moved to Florida from NJ and thought maybe it was just the different climate. Then went on Wen's website and saw all the complaints. Then I realized that my hair loss started the exact time I started using the Wen, right after I moved to Florida. I can't believe they... Read more

Was this review helpful? 3 1

  • Feb 25
  • Minneapolis, Minnesota
  • Conditioner
  • 4
  • 111

The conditioner does not do *** it claims. I've used it for a month and there is no change in my hair. It also stings my forehead and neck. I hate how we have to pump so much product into our hair for it to work. I also hate how they automatically take money out your account and send you a new kit. I hate everything about wen. They customer service is horrible. Every time I call them, I'm put on... Read more

Was this review helpful? 2 1

  • Feb 19
  • Shampoo
  • 108

Few months ago I bought WEN shampoo. When I used first time I didn't like it, because my hair didn't feel clean, but my friend told me to keep using it and I'll see the results soon. After few weeks I didn't see any difference, my hair got even worst and I stopped using this product. At the same time my hair start falling a Lot, but I didn't even think that it could be from the shampoo. I... Read more

Was this review helpful? 5 2

  • Feb 18
  • Fort Worth, Texas
  • Membership Cancellation
  • 6
  • 119

I bought one package off their website and canceled my membership after a month of use because there product was horrible on my hair. I was not interested in any of their other products and the gentle man I spoke with assured me that my membership was cancelled and everything was taken care off. Three months later I received a package from them and checked my bank account to discover they had... Read more

Was this review helpful? 3 0

  • Feb 17
  • Hair Services
  • 1
  • 126

Used WEN for about 1year.My scalp always felt itchy & dry & was inflamed.Since it was summer,thought d/t sun even tho wore hat.Hair started getting thinner---at 1st thought d/t hat,but all problems got worse this winter.Have lost A LOT of hair & scalp ITCHES all the time. My hairdresser noticed lots of breakage. My 1st thought to that was I've been using Wen,so my hair should be... Read more

Was this review helpful? 5 1

  • Feb 05
  • Waldorf, Maryland
  • Arbitrarily Charge
  • 4
  • 105

I tried to search to see exactly when I signed up to keep getting shipments but I couldn't find it anywhere. I called to cancel but they told me I must pay for shipping and handling to send back a product that I did not order. It is stealing for a company to arbitrarily charge my credit card. I am so frustrated that companies still use this as a tactic to get money - they definitely are not... Read more

Was this review helpful? 2 0
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