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  • Customers like
    • Product7
    • How it makes my hair feel and look4
    • Personnel2
  • Customers don't like
    • Hair loss18
    • Deceptive marketing practice13
    • Automatic replacements8

  • 7 hours ago
  • Cosmetics and Toiletries
  • Amarillo, Texas
  • 32
  • REVIEW RATING 4/5

Hi my name is LiAn. I started looking at this site for another product when I came across the WEN complaints about a year ago I to watched the infomercial on WEN. I ordered it. I used it every other day. I noticed some hair in my hand and comb I just thought it was related to stress and hypothyroidism. I have had blood work done every 3 months to make sure my levels were in normal range.... Read more

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  • 1 day ago
  • Cosmetics and Toiletries
  • Phoenix, Arizona
  • 98
  • REVIEW RATING 4/5

I no longer buy this product from Wen company. I love the product and , get it from qvc or e bay .I will just say love his product , think it is a bit over priced yet , still love how my hair feels with this product. I enjoy getting it on QVC , then I get to listen to Chaz Wen explain how to use all the things the correct way and watch him use it on the girls. I can also use the easy pay option.... Read more

Was this review helpful? 1 0

  • May 20
  • Beauty Centers and Spas
  • Roscoe, Illinois
  • Lavender Cleansing Conditioner
  • 1
  • 1
  • 461
  • REVIEW RATING 5/5

I ordered your set a year ago in the lavender scent. You sent me vanilla. I hate the smell of vanilla and called you. Instead of sending the lavender scent set, you send ONE bottle. I sent the vanilla set back and never got the complete set of lavender that I ordered and paid for. Then you send another set 6 weeks later and charge me 60.00. I still didn't get the 1st set I paid for. I called you... Read more

Was this review helpful? 4 0

This product has turned my hair yellow and very bad dry scalp. I'm very disappointed with this product I would like a full refund for the shipments I have received. Add comment

  • May 19
  • Cosmetics and Toiletries
  • Return Policy
  • 1
  • 1
  • 209
  • REVIEW RATING 5/5

Attempting to return an un-ordered item from Wen, the worker at the U.S. post office noticed the address and warned that her daughter was having trouble with Wen taking money from her account, and that we should check ours. Sure enough there were several withdrawals, differing amounts so as to escape notice. I had to cancel a debit card, annoying, but I also asked the bank to file fraud charges... Read more

Was this review helpful? 2 1

  • May 19
  • Cosmetics and Toiletries
  • Columbus, Ohio
  • Shampoo
  • 102
  • REVIEW RATING 4/5

My hair is so dry, there's no difference from me. .My hair feels the same as if I washed it with shampoo only not at the cost of $29 ..I will be canceling my auto ship..the only good thing about this is the smell and the little tingle u get. ..other then that it is NOT for African Americans...No. matter what the commercial tells you. No mated if you are natural or processed. ..I want my money... Read more

Was this review helpful? 1 1

  • May 18
  • Cosmetics and Toiletries
  • Decatur, Georgia
  • Hair Care Kit
  • 1
  • 1
  • 100
  • REVIEW RATING 4/5

I ordered the 39.95 Wen hair kit for a friend, I am being billed for a subscription for 105.00 of endless youth vitamins. I am going to file a complaint with the Better Business Bureau also. I do not like to be cheated or taken advantage of I will not order anything from Wen again. And I will be checking to see if charging to my charge card ending #7953 is illegal or not with no permission from... Read more

Was this review helpful? 1 0

  • May 18
  • Cosmetics and Toiletries
  • Pensacola, Florida
  • Hair Care Product
  • 1
  • 1
  • 102
  • REVIEW RATING 4/5

I ordered from Wen Haircare website. A shipping label was printed within 3 days of ordering. Almost 2 WEEKS later, UPS website still showing they had not picked it up. I called Wen customer service. I was told that it was common for packages not to show picked up on UPS website and still be delivered. Anyone that has dealt with UPS knows thos is not how they operate. I called 9 days after the... Read more

Was this review helpful? 2 0

  • May 17
  • Beauty Centers and Spas
  • Oceanside, California
  • Hair Care Product
  • 1
  • 1
  • 627
  • REVIEW RATING 5/5

The title says it all. The 1st time I used Wen my hair didn't feel different at all... I continued to use for a week to give it a chance. The following week my hair started getting dry and frizzy. I also started losing my hair when using the product in the shower. Hand full of a lot of hair started to fall out. I cried for days because even when I stopped it continued. I called to cancel... Read more

Was this review helpful? 4 1

  • May 16
  • Cosmetics and Toiletries
  • Groton, Connecticut
  • Vitamins
  • 1
  • 1
  • 224
  • REVIEW RATING 4/5

I ordered this product not realizing that it was on automatic renewal. I liked the product, but it was too expensive. They kept sending packages, I had to call them, insist on canceling, they gave me a hard time, and they said that the payments were on installments meaning that two payments paid for one package. They sent vitamins too, but canceling with Wen did not cancel the vitamins, I had to... Read more

Was this review helpful? 2 1

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