Wen Haircare Complaints and Reviews

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Wen Haircare
Main address: 25892 Town Centre Dr., 92610 Foothill Ranch CA
1-800-964-1892, , http://www.wenhaircare.com/email/contactus.php?pactvid=kncctsubhidgfat6gd39267qgiqg4vmb&prd=CD
  • 1,014+47 mobile complaints
  • $190K claimed losses
  • $180 average
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  • 1 day ago
  • Cosmetics and Toiletries
  • Phoenix, Arizona
  • Conditioning Cleanser
  • 1
  • 1
  • 318

My story is not unlike thousands of others. I am still currently in the midst of battle with WEN; unwanted products, charges to my credit card that were, essentially unauthorized, and no acknowledgement of having returned unused, untouched, unwanted product back to them. If a product can stand on its' own merit, I see no need for these horrendous and underhanded practices. So why have they chosen... Read more

Was this review helpful? 6 0

I have been using Wen for 3 years. My hairdresser commented how my hair is thicker and in better condition. I love it. I get more compliments since I started using it. My hair looks great. It's not frizzy anymore. Add comment


  • 2 days ago
  • Cosmetics and Toiletries
  • Antioch, California
  • Hair Care Product
  • 101

I want to know how chaz owner of wen can sleep.He says my product replaces all these products.To find out u need more products then the man in the moon.j.s.Why and how does net work allow him to continue to lie to the public.Now he is on a network co.and they too allows him to lie.When I complain the co.told me I could never buy from the co.again.I have seen this for 20yrs.He says same song and... Read more

Was this review helpful? 0 0

After a couple of months of using the Wen haircare products (cleansing conditioner) I began to notice a significant amount of hair loss. I now have 4 bald spots in the back of my head. Add comment


  • Nov 18
  • Cosmetics and Toiletries
  • San Diego, California
  • Refund Policy
  • 3
  • 3
  • 321

This is what I wrote to WEN: I am writing to finalize the return of the WEN products that were shipped to me without my ordering them in May of this year. After months of repeated attempts to contact your customer service department to allow me to return the unordered product without success; I finally got through and obtained a return shipping label and returned the product via the post... Read more

Was this review helpful? 3 0


  • Nov 16
  • Cosmetics and Toiletries
  • Albany, New York
  • Wen Haircare Product
  • 1
  • 1
  • 387

I used WEN and my hair thinned and I had bald spots that after three months is not growing back. When I tried to withdraw from WEN, they continued to send product and charge my credit card. After hours of phone calls and many$ later in postage, I changed my account number on my credit card. WEN still sent product and Capital One my credit card company let them charge to my new account without my... Read more

Was this review helpful? 4 4

I'm an African American woman , tried the almond line of Wen products . Wen made my hair fall out . Don't use these products if you're a black woman . I roll my hair at night so my hair did not fall out due to excessive heat damage . Wen is not for black Womens hair . And be aware this company will attempt to charge you $100 , even after you attempt to cancel receiving their products . Add comment

wen products are a rip off it doesnt even put volume to your hair,there trying to take more money out of my checking account trying to charge more money for there product don't do it,don't buy it Add comment


  • Nov 14
  • Cosmetics and Toiletries
  • Bronxville, New York
  • Trial
  • 297

I placed an initial trial offer in October. Tried the product. It was OK--but nothing I would use on an ongoing basis. Likely my hair and not the product. One month later a new supply arrives with an invoice for over $100!! I never ordered additional product. Turns out you have to cancel it to stop future shipments. I never saw that in the fine print or I would not have ordered to begin with.... Read more

Was this review helpful? 1 1


  • Nov 14
  • Cosmetics and Toiletries
  • Oakland, California
  • Sample Kit
  • 323

I find the hair product to be of high quality. My beef with WEN is that, unknown to me who intended to place only one order, they placed me on a recurring shipment and shipped a me a 3-month follow-up supply debiting over $90 from my account. There was no obvious indication that my placing an order online would place me in a recurring shipment account. When I called their customer service number... Read more

Was this review helpful? 4 1
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