Wen Haircare Complaints and Reviews

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Wen Haircare
Main address: 25892 Town Centre Dr., 92610 Foothill Ranch CA
1-800-964-1892, , http://www.wenhaircare.com/email/contactus.php?pactvid=kncctsubhidgfat6gd39267qgiqg4vmb&prd=CD
  • 1,018+47 mobile complaints
  • $190K claimed losses
  • $179 average
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  • 15 hours ago
  • Cosmetics and Toiletries
  • New York, New York
  • Wen Products
  • 110

I bought wen products and used them for a few weeks, My hair seemed soft so I bought it for my sister as a gift since she has coarse hair. About six months later , we were together for the holidays. We live in different climates, are six years apart and have totally different hair but when we got together we realized that we were BOTH LOSING OUR HAIR and the only thing we had in common was the... Read more

Was this review helpful? 1 1


  • 16 hours ago
  • Cosmetics and Toiletries
  • Phoenix, Arizona
  • Wen Shampoo
  • 34

Love the product. Customer service is awful. I believe they have a 10 min. Alloted time to speak w/ customers. If issue unresolved , click. Nice. Not sure if most know/understand english. Can never get the point across. Sad. May have to order from QVC, where they understand english. Did not want to pay the shipping and am on a reoccuring order, yet NEVER get seasonal and always end up w/ Almond... Read more

Was this review helpful? 1 0


  • 2 days ago
  • Cosmetics and Toiletries
  • Forest Lake, Minnesota
  • Hair Care Product
  • 184

I ordered this online and checked the one time only shipment, but instead they kept sending me product and charging my credit card. I called three times before they finally stopped sending me product. I sent back the product I did not order and they finally did credit my card, but they ripped me off for another $11.97 for shipping it to me in the first place! Wen Hair Care is terrible! It... Read more

Was this review helpful? 4 3


  • Nov 23
  • Cosmetics and Toiletries
  • Milwaukee, Wisconsin
  • Trial Offer
  • 187

Tried the "trial offer", first it was late getting shipped to me and when I called to verify why, was told the formula I order was on back order! Why was that not notated online when ordering the product. Second, I find they have, without my authorization, charged my credit card with additional shipments, when I called about that, I was told it was a convenience so you wouldn't be without the... Read more

Was this review helpful? 1 0


  • Nov 20
  • Cosmetics and Toiletries
  • Phoenix, Arizona
  • Conditioning Cleanser
  • 1
  • 1
  • 749

My story is not unlike thousands of others. I am still currently in the midst of battle with WEN; unwanted products, charges to my credit card that were, essentially unauthorized, and no acknowledgement of having returned unused, untouched, unwanted product back to them. If a product can stand on its' own merit, I see no need for these horrendous and underhanded practices. So why have they chosen... Read more

Was this review helpful? 9 1

I have been using Wen for 3 years. My hairdresser commented how my hair is thicker and in better condition. I love it. I get more compliments since I started using it. My hair looks great. It's not frizzy anymore. Add comment


  • Nov 19
  • Cosmetics and Toiletries
  • Antioch, California
  • Hair Care Product
  • 380

I want to know how chaz owner of wen can sleep.He says my product replaces all these products.To find out u need more products then the man in the moon.j.s.Why and how does net work allow him to continue to lie to the public.Now he is on a network co.and they too allows him to lie.When I complain the co.told me I could never buy from the co.again.I have seen this for 20yrs.He says same song and... Read more

Was this review helpful? 3 0

After a couple of months of using the Wen haircare products (cleansing conditioner) I began to notice a significant amount of hair loss. I now have 4 bald spots in the back of my head. Add comment


  • Nov 18
  • Cosmetics and Toiletries
  • San Diego, California
  • Refund Policy
  • 3
  • 3
  • 462

This is what I wrote to WEN: I am writing to finalize the return of the WEN products that were shipped to me without my ordering them in May of this year. After months of repeated attempts to contact your customer service department to allow me to return the unordered product without success; I finally got through and obtained a return shipping label and returned the product via the post... Read more

Was this review helpful? 4 0


  • Nov 16
  • Cosmetics and Toiletries
  • Albany, New York
  • Wen Haircare Product
  • 1
  • 1
  • 507

I used WEN and my hair thinned and I had bald spots that after three months is not growing back. When I tried to withdraw from WEN, they continued to send product and charge my credit card. After hours of phone calls and many$ later in postage, I changed my account number on my credit card. WEN still sent product and Capital One my credit card company let them charge to my new account without my... Read more

Was this review helpful? 5 4
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