2.1
  • Product5 votes
  • How it makes my hair feel and look2 votes
  • Trial product was ok1 votes
  • Hair loss9 votes
  • Automatic replacements5 votes
  • Deceptive marketing practice4 votes
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  • 1 hour ago
  • Health and Beauty
  • Wen
  • 5

I ordered 1 ONE of you new citrus products and I was charged for 5 FIVE. Why would I order 5, plus they sent more of their other product without permission. The 5 citrus products come to $350, then you add on the other shipment and we are talking over $425 of. Unordered product, and with the citrus product undeceived. They had better credit my account or I am reporting them to the Better Business... Read more

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  • 5 hours ago
  • Cosmetics and Toiletries
  • Los Angeles, California
  • Wen By Charles Dean
  • 33

Don"'t buy their advertised speciat on TV and give them a credit card for payment! They will send you items you never ordered regularly and charge them to your card. It will take an act of congress to get the items returned and months to get a credit to your card if you ever get a credit to your card. I had to file a fraudulent charges complaint with my bank, have them cancel my card and issue a... Read more

Was this review helpful? 1 0

I just purchased wen product and so far I'm very happy with the results. However I won't order over the Internet because of the reviews. I will purchase at Sephora's. Add comment

Have been charged x3 months but have only received 1 full box! Add comment

Ordered my product on Saturday and it didn't ship out till Wednesday. Now I won't receive it till the following Tuesday. They stated 3-5 business day delivery. I'm not even trying it just returning it because of the terrible customer service. Add comment

  • 2 days ago
  • Cosmetics and Toiletries
  • Lansdale, Pennsylvania
  • Hair Care Product
  • 1
  • 1
  • 699
  • REVIEW RATING 5/5

I started using WEN about six months ago. At first I was skeptical, but after using it for a week I fell in love with the product and how it made my hair lay.. My hair no longer looked dried out, it had a bounce and shine. I had been using WEN for five months when I noticed a bald spot the size of a half dollar at the crown of my head.. I nearly passed out. My hair was down to the middle of my... Read more

Was this review helpful? 3 2

  • 2 days ago
  • Cosmetics and Toiletries
  • Scarborough, Ontario
  • Online Order
  • 1
  • 1
  • 343
  • REVIEW RATING 4/5

I bought the product in store and loved it. So I decided to order it online as you get a better deal if you do. I selected the $29.95 option and free shipping the receipt said your credit card will be charged $29.95. Well it wasn't it was charged $45.15. I called to cancel the order and got hung up on twice then finally the rep told me I was not in system and to call back later. I called back 48... Read more

Was this review helpful? 1 1

  • 2 days ago
  • Cosmetics and Toiletries
  • Valley Stream, New York
  • Hair Care Product
  • 3
  • 3
  • 218
  • REVIEW RATING 5/5

I just received 3 more bottles, and the bill says : this is your replenishment, that I was not aware of....$101 dollars divided in 3 installments. I called them and cancelled an hour ago and still no E-mail confirming the cancellation. Then I read all the reviews and got scare and told my husband to cancel the credit card. I did noticed a lot of hair falling of my head, in the shower and on the... Read more

Was this review helpful? 2 3

  • Feb 24
  • Cosmetics and Toiletries
  • Corona, California
  • Shampoo
  • 253
  • REVIEW RATING 4/5

I ordered this product on January 30th was told I'd have it in 2 weeks ups never came to my door one why is it coming through ups when my next door neighbor gets her through the mail and its put in our mailbox is because I have picked up her mail when she was gone and has got her shampoo in her mailbox ups could have put a note on my door and had put it on my patio like everybody else does that... Read more

Was this review helpful? 1 0

for first time customer could not deliver it correctly it was sent back no one bother to notify me I've been waiting almost a month for this I am NOT happy very pissed off and I will let my friends and family know to never buy this product ever this company sucks Add comment

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