Wen Haircare Complaints and Reviews

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Wen Haircare
Main address: 25892 Town Centre Dr., 92610 Foothill Ranch CA
1-800-964-1892, , http://www.wenhaircare.com/email/contactus.php?pactvid=kncctsubhidgfat6gd39267qgiqg4vmb&prd=CD
  • 904+18 mobile complaints
  • $170K claimed losses
  • $189 average
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  • 1 day ago
  • Cosmetics and Toiletries
  • Vancouver, British Columbia
  • Membership Auto-Enrollment
  • 256

Ordered online in May for my mother who lives in another city. Did not read that I was also enrolling in the program. I truly don't recall an option to opt out upon checkout. Cxl'd subscription when learned of it in June by reviewing my cc stmt and seeing another charge related to a 3 mos replenish supply that was sent out. Mom opened package and RMA only valid if unopened. Now I have to pay 3... Read more

Was this review helpful? 2 0

  • Jul 24
  • Cosmetics and Toiletries
  • Order Cancellation
  • 163

I called and cancelled my account in january. STOP SENDING ME ANY OF YOUR PRODUCTS N OW. I do mot want nor like your products. I will keep returning them I also do mot live in pa. Anymore. My name is vicki seebold you sre sending to 3 eady street which I donot live, stop all your products NOW. I will not pay for any more jy credit card had been told not yo let you charge anything. So you will... Read more

Was this review helpful? 0 0

I found that within a month of using Wen my hair from hr like ***. Very sticky not silky at all and my hair lost its shine. Never again. Add comment

  • Jul 22
  • Cosmetics and Toiletries
  • Unauthorized Account Charges
  • 159

I bought my wife Wen hair care and thought it was a one time thing. Next month I get another 50$ order and call to cancel. The guy was cool and said he canceled. Now the 3rd month I get 50 bucks taking out of my account and no hair products were sent to me. Apparently I'm locked into a 3month contract and since I called to cancel I will have to pay but not receive the items. Don't give these guys... Read more

Was this review helpful? 1 0

  • Jul 22
  • Cosmetics and Toiletries
  • Product Shipment Charge
  • 178

The company charged me $39.95 for the first shipment and it made my hair frizzy I called customer service and the agent that answered stated that she would send me something for the Frizz I explained that I did not have my hair frizzy before the product that I wanted to cancel and I did so the next day they charge me $44.95 because that was the balance and said the the products were worth$130.00.... Read more

Was this review helpful? 3 0

  • Jul 21
  • Cosmetics and Toiletries
  • Cancelled Account
  • 2
  • 104

I have cancelled my Wen account several times. I still receive boxes and bills. This has to be a scam if you can not even cancel. I even received a confirmation of payment and account zeroed out and up to date on Feb. 10th of 2014. Then a few weeks later, it all started again. It doesn't help that their customer service is always too busy to answer the phones and their hours are only 9-5, M-F... Read more

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  • Jul 21
  • Cosmetics and Toiletries
  • Hair Loss
  • 259

I started using Wen based on a recommendation. I noticed immediately that I was losing a lot of hair in the shower and during styling, but I thought this was a natural shedding process and tried to be patient. I have a lot of hair - very long, and very thick - so I am used to a significant amount of natural shedding, but the amount of hair that I was losing each time I used the Wen product was... Read more

Was this review helpful? 0 0

I have 16 bottles and 2gallons.im a wen addict My hair has improved a great deal.six yeats using wen ♥♥♥♥♥ Add comment

  • Jul 20
  • Cosmetics and Toiletries
  • Omaha, Nebraska
  • Haircare Product
  • 174

Professional? Not at all. BUYER BEWARE 2nd ingredient after water is CETEARYL ALCOHOL!! Come on, that shld be anyone's first red flag. My hair felt soft first few times and then blah. It strips and damages your hair like alcohol does. Any hair stylist, especially a "celebrity stylist" worth their weight knows better, might as well go to the drug store and buy the softest conditioner use it,... Read more

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  • Jul 18
  • Cosmetics and Toiletries
  • Atlanta, Georgia
  • False Advertising
  • 124

Love it, love it, love it. However, my complain is the totally false advertising on the price. It is not $29.99, and we paid extra for the travel kit, it is not free as advertised. I love, love, super love the product, but simply can not afford it. 100% false advertising. Read more

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