2.1
  • Product6 votes
  • How it makes my hair feel and look3 votes
  • Personnel2 votes
  • Hair loss14 votes
  • Deceptive marketing practice7 votes
  • Automatic replacements6 votes
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  • 6 hours ago
  • Cosmetics and Toiletries
  • Delta, Ohio
  • 39

I have ordered two kits, one for my daughter and one for myself. The kits never came and I was not contacted on this issue. It is not that I don't have the money they approved my order and did not deliver. I have called 3 different numbers for wen bit I wa first was told it was cancelled even though the money went through and then I was put on hold for 7minites by one rep and 8 on the other.... Read more

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  • 7 hours ago
  • Health and Beauty
  • Cambridge, Ontario
  • Wen Hair Care Kit Fulfillment 1
  • 1
  • 1
  • 55

I ordered for my wife The Wen Starter kit albeit in good faith! She used the product twice and noticed it did'nt do a whole lot. Her intentions for the Wen purchase was to calm down her frizzy hair. We usually investigate our purchases of goods and services through customer reviews online. This time my wife was sure of the advertisements and we were all in. Lo and behold I begin to investigate... Read more

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  • Mar 24
  • Cosmetics and Toiletries
  • Vancouver, British Columbia
  • Cleansing Conditioner
  • 131

About Wen's "cleansing conditioners" that are pitched by "Chaz Dean," someone on this website posted 2 differing lists of ingredients, claiming that one list is from the Chaz Dean version of Wen's "cleansing conditioner," and that the other list is from Guthy-Renker's version of the cleansing conditioner. However, this evening I noticed a third list of ingredients for the same product, this... Read more

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  • Mar 24
  • Cosmetics and Toiletries
  • Hair Care Product
  • 1
  • 1
  • 210
  • REVIEW RATING 4/5

Ordered the TV special on March 7th. Have no received no products at all. Spoke to somebody on 3-18..said I would receive my products n 7- 10 days from then but yet the took out $42. And odd change put of my account and then took another &129.54 out of my account. Here it is March 24 and I still have nothing. When I called the them they argued with me and then told me they can do refunds...so... Read more

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  • Mar 23
  • Cosmetics and Toiletries
  • Tampa, Florida
  • Positive Experience
  • 541
  • REVIEW RATING 5/5

I DECIDED TO TRY WEN. MY HAIR IS VERY LONG. IT'S DOWN PASSED MY BUTT. ANY TIME I BUY STUFF ON THE PHONE OR ONLINE I ONLY USE A PREPAID CARD. ANYWAY I ORDERED IT. ABOUT 2 WEEKS WENT BY AN MY ORDER STILL WASN'T SHIPPED YET SO I SPOKE WITH CS REP. SHE EXPLAINED ONE OF THE ITEMS WAS ON BACK ORDER SO I ASKED TO CHANGE THE SEND. SHE EXPLAINED IT WAS TOO LATE TO CHANGE. BUT SHE SENT ME 2 16OZ.BOTTLES OF... Read more

Was this review helpful? 5 2

  • Mar 22
  • Cosmetics and Toiletries
  • Port Orchard, Washington
  • Hair Care Product
  • 724
  • REVIEW RATING 5/5

I called this evening to order your tv ad products,for $29.95. I gave the person my personal info,credit card info.I ask for a comfirmation number,she told me that she would send me an email. She didn,t tell me that it would be 24 hrs before I would receive my confirmation number.Thats so wrong! I called tonite around 9.40 pm to cancel because of the issue,i was told I couldn,t. Please credit... Read more

Was this review helpful? 3 3

  • Mar 21
  • Cosmetics and Toiletries
  • Hair Care Product
  • 312
  • REVIEW RATING 4/5

I never had dandruff in my life. I was 45 when I used Wen for several months. The itching and flaking began about the 3rd month and was HORRIBLE. It continued to get worse so I stopped using it. I had to see a dermatologist and get three different medications. And it has NEVER gone away. I can only "manage" it to keep from scratching my scalp to death! I would advise anyone who thinks they... Read more

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  • Mar 21
  • Cosmetics and Toiletries
  • Florida, United States
  • Positive Experience
  • 723
  • REVIEW RATING 5/5

I have been using Wen Sweet Almond since it's very beginning. I don't remember the year. In an info-mercial with just Chaz Dean is when I bought my 1st Wen Hair Care set. He only had a few different types at that time. I know there AFTER QVC began selling it with special promos. So, I bought from them. I did (unknowingly buy from Guthy-Renker) & was not happy with their continuous sending... Read more

Was this review helpful? 1 1

This product is *** and made my hair feel greasy and disgusting. It's a waste of money and the customer service are a waste of time. Thumbs down to you Chaz Dean! Add comment

Love the product hate the customer service asked 3 questions was read the same answer for all 3 no resolution Add comment

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