Wen Haircare Complaints and Reviews

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Wen Haircare
Main address: 25892 Town Centre Dr., 92610 Foothill Ranch CA
1-800-964-1892, , http://www.wenhaircare.com/email/contactus.php?pactvid=kncctsubhidgfat6gd39267qgiqg4vmb&prd=CD
  • 994+39 mobile complaints
  • $190K claimed losses
  • $180 average
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  • Oct 18
  • Cosmetics and Toiletries
  • Woodford, Virginia
  • Order Cancellation
  • 553

Over priced and does not work as shown on TV commercials. It costs $360 a year and does not work as well as the Miracle soap I used for 10 years and the product (Miracle soap) lasts a year and costs only $9. $9 vs. $360 - no difference in results. I called to cancel future orders and they tried to sell me more of the product - finally I was able to cancel - but no reference number so I hope it... Read more

Was this review helpful? 7 0

     

  • Oct 17
  • Cosmetics and Toiletries
  • Columbus, Ohio
  • Hair Loss
  • 496

I started using wen 3 months ago. I have very thick long hair. After 1 and a half months of use my hair is falling out. I have to clean my shower drain, hair brush, and sink every single morning from the massive amounts of hair loss after each shampoo. My ponytail is half as big as it used to be. I explored all options of what might be the cause but this shampoo is the only change I have made. I... Read more

Was this review helpful? 1 0

     

  • Oct 17
  • Cosmetics and Toiletries
  • San Antonio, Texas
  • Expensive Product
  • 1
  • 1
  • 260

I have no problem with this product. My hair is great an I love it. The only problem I have is paying $38.00 a bottle. I dont need the other products but 38.a bottle come on . Maybe 20.00 a bottle . Just cant afford to pay that much. An I hate to give up this product. Read more

Was this review helpful? 1 0

     

  • Oct 16
  • Cosmetics and Toiletries
  • Mcfarland, Wisconsin
  • Cancelled Order Delivery
  • 276

I have had issues with Wen and Sheer Cover. When I ordered sheer cover I cancelled my acct right away and tht was a task cause the guy kept trying to talk me out of it. I even called back twice to make sure it was cancelled I only wanted my 30 day trial and tht was it. I received my 30 day trial and a month later they sent another package! I had read reviews so I had heads up tht this might... Read more

Was this review helpful? 0 1

     

  • Oct 16
  • Cosmetics and Toiletries
  • Hair Loss
  • 654

The first week I used the product my hair felt incredibly soft, but after a few uses it seemed to just be creating a buildup and my hair and scalp never felt clean. In the second week the itching started. I also started to notice that I was losing more hair than before. I tried to only use Wen every other shampoo alternating with my usual product and noticed that only when I used Wen did my... Read more

Was this review helpful? 10 2

I used wen for the first time about a month ago my head starting itching so bad it keeps me up half the night i have to go see a dr to get something to stop this its so bad. Add comment

     

  • Oct 15
  • Health and Beauty
  • Customer Service Agents And Service
  • 404

Ok, 1st let me say I've worked in a call center for more than 5 years and i know its stressful, BUT DANG! Talk about not receiving customer at all. First time, I called I spoke to a lady name Ann, who rushed me off the phone, interrupted me why I answered her questions (as in before I can answer my address she started to ask another question)! RUDE.Anyways I cancelled but not feeling settled with... Read more

Was this review helpful? 2 0

I have been a Wen customer in the past decided to cancel my membership and had no problem. The only reason I cancelled was it had more product then I knew what to do with but now that I'm caught up I've renewed my membership. I love the product and have never had problems with customer service. Add comment

     

  • Oct 15
  • Cosmetics and Toiletries
  • Products Return
  • 1
  • 1
  • 481

Wen hair care is unethical and unprofessional. First off.... after reading bad reviews on people be charged multiple times and being shipped multiple shampoo sets. I decided to get a new debit card to avoid a future of unwanted charges and multiple shipments...I would then have to return. So, the card they had on file is no longer valid, and I thought I was safe. Not so much....Some how they got... Read more

Was this review helpful? 1 0
 
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