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Wen Haircare - Chaz Dean is unethical company! Don't buy his products!

  • by   Jan 09
  • 3 comments
  • Review #: 469951
Company Wen Haircare
Product / Service Monthly Billing
Location Los Angeles, California
Category Advertisements and Cons
Views 145
 

I was watching the infomercial of Chaz Dean's product.I ordered (what was advertise to me) a $29 introductory offer.

I thought it was a one time order. What I didn't' know is that they bill you every month for the product.(that you didn't ask for every month) I just looked at my bank statement. They billed be not only for the $29 for the initial product I ordered and received, but also for additional products i did not want.

My account reflected $107 worth of product I did not order.( I still have received or wanted) When you try to cancel they give you a hard time and say you can send the "unwanted products" back at your own expense.I actually didn't hate the product, but I no longer want to deal with this unethical company!! 2d69e65

 
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Mar 10 
So YOU THOUGHT it was a one time order. So you were wrong. It was clearly stated in the website: it was an INTRODUCTORY OFFER, and you were signing up for automatic shipments. How could you have missed that little detail? :?
Reply to AllForWen

Jan 29 
file an online complaint with the BBB (Better Business Bureau), they will assist in getting you a refund back
Reply to Sally

Jan 10  from Edgewater, Maryland
I too ordered the intro package and later had over $100 charged to my credit card on a second order. BEWARE OF THE FINE PRINT: IF YOU DO NOT CANCEL YOUR ACCOUNT WITH THEM 30 DAYS AFTER PLACING YOUR FIRST ORDER WEN STARTS AUTOMATICALLY SENDING YOU PRODUCTS AND CHARGING THEM TO YOUR CARD.
I got the supply of products in mid December 2013 and am still trying to recover my money. Great product but shyster merchandising.
Reply to Lou-Lou
 

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