Wen Haircare - Rude and insulting representatives

I ordered Wen 10 days ago and still have not received my product.I called and was told by "Connie" that maybe I reached my limit on my credit card?

Not the case. I told her I wanted to cancel my order and she said I couldn't. I asked to speak to a supervisor. After being on hold 5 minutes "Melissa" came on.

She assured me there was not a problem with my credit card and my order had shipped."Connie" was rude and insulting.If the quality of the reps is the same as the quality of the product I'm in trouble.

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More Review Details

Product or service
Rude Customer Service
Review category
Health and Beauty
Review rating
3 out of 5
review #469504
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Mar 10, 2014 #792955

What was Connie's rudeness about? Having told you that maybe your credit card didn't go through? I don't get it. You should have stretched out that 5-minute waiting on the phone by - say - 20 more minutes, just to give your complaint some punch. :grin :grin :p :p

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Apr 09, 2014 #803436

Obviously you are a Wen staff, how does it feel working for such a dishonest company

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Jan 08, 2014 #770265

The problem can be solved by becoming educated. Then you would not be so foolish as to believe what TV infomercials promise.

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Feb 01, 2014 #780928 Umina Beach, New South Wales

Don't put people down unless you're completely perfect yourself. If you can't say something nice, say nothing at all. SMH.

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